Free Shipping Over $50

      SHIPPING INFORMATION

      This page explains processing times, estimated carrier transit, shipping charges, and delivery concerns for orders placed through velnoragifts.com.

      1. Processing Time by Product Type

      Processing time is the time needed to prepare your order after payment confirmation and before dispatch. It is separate from carrier transit time.

      • Factory-made customized products that are not in stock: estimated processing time of 2–3 weeks.

      • In-stock products, including warehouse stock and supplier stock: estimated processing time of 7–10 business days.

      For these estimates, weeks refer to elapsed calendar weeks. Business days exclude weekends and public holidays. A product being available to order does not mean that it will be dispatched immediately.

      Please review the product type and delivery information on the relevant product page before placing your order.

      2. Carrier Transit After Dispatch

      The estimated carrier transit time is 10–15 calendar days after dispatch for both product types. Carrier transit does not begin during the processing period.

      3. Total Estimated Delivery Time

      Total estimated delivery time = processing time + carrier transit time after dispatch.

      • Factory-made customized products: 2–3 calendar weeks of processing plus 10–15 calendar days of transit, equivalent to an estimated total of 24–36 calendar days.

      • In-stock products: 7–10 business days of processing plus 10–15 calendar days of transit. Weekends and public holidays during processing affect the total elapsed calendar time, so these stages are not expressed as a single business-day range.

      All time ranges are estimates, not guaranteed arrival dates. We do not promise delivery on a particular calendar date. Public holidays, weather, customs clearance, carrier capacity, and incomplete or inaccurate delivery details may cause delays.

      4. Free Standard Shipping on Orders of US$49.99 or More

      Free standard shipping is available when your merchandise subtotal after discounts is US$49.99 or more. Taxes and shipping charges do not count toward the qualifying subtotal.

      This offer applies to all products and all delivery destinations currently offered by our store. Delivery availability for your address is shown before you place your order.

      Discount codes and multi-item discounts may reduce the qualifying merchandise subtotal. If your subtotal falls below US$49.99 after discounts, the order does not qualify for free standard shipping.

      Free shipping applies to standard shipping only. Express and VIP shipping are charged separately at the rates shown before you place your order, where those options are available. Any applicable shipping charge for an order below the threshold is also shown before you place your order.

      5. Order Tracking

      Once an order has shipped, we will send a shipping-confirmation email with tracking information when tracking is available from the carrier. Carrier updates may not appear immediately after dispatch.

      6. Delivery Delays, Lost Packages, and Delivery Concerns

      If tracking has not updated for an extended period, a package appears lost, or you have a delivery concern, email info@velnoragifts.com with your order number and relevant details.

      We will review the information and work with the carrier or fulfilment partner where appropriate to provide an appropriate resolution. A delivery scan alone does not prevent you from contacting us about a genuine delivery concern.

      7. Incorrect Addresses and Undeliverable Packages

      Please provide complete and accurate delivery information. If you notice an error, contact us promptly. We will review whether a correction is still possible; an address change cannot be guaranteed after dispatch.

      If a package is returned because the address is incomplete or incorrect, delivery is refused, delivery attempts fail, or the package is not collected, contact info@velnoragifts.com.

      After confirming the address, we will explain the available resolution and any actual reshipment charge before arranging a new shipment. You are responsible for a reshipment charge only when the return resulted from your address or delivery instructions and you accept that charge before reshipment. No reshipment charge applies where the return resulted from our error or the carrier’s verified error.

      8. Returns and Existing Orders

      Returns require prior authorization. Please follow our Return & Refund Policy before sending an item back. The authorized return address is provided after approval; do not use another address without instructions from us.

      Shipping offers and promises applicable when you placed your order will continue to apply to that order unless applicable law requires otherwise. A later policy update does not automatically remove benefits promised for an existing order.

      9. Contact

      For shipping questions, email info@velnoragifts.com.

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